Privacy Policy

1. Who We Are and What We Do

At Gentle Touch Labs, we provide a technology platform to allow our users to schedule blood draws with mobile phlebotomists for the purpose of fulfilling their lab orders and delivering their samples to a diagnostic laboratory. This Privacy Policy explains our information practices, the kinds of information we collect, how we use and share that information, and your options.

2. Scope

This Privacy Policy applies to Personal Information Processed by us in our business, including on our website (each a “Site”), applications, and other online offerings (collectively, the “Services”). All Individuals whose responsibilities include Processing Personal Information for us are expected to protect it by following this Privacy Policy.

3. Information collection, use and sharing

• Patient Contact Information: When you submit an appointment request for TravaLab as a patient, you provide us with your name, address, phone number and email.
• Patient Payment Information: Patients submit credit card information to process payments however, TravaLab never stores payment information on servers to protect your data.
• Potential and Current Mobile Phlebotomist Information: When you sign up to become a TravaLab Mobile Phlebotomist, you provide us with your name, address, phone number, email and certification expiration. We also share this information with an accredited third-party background check provider of your choice.
• Potential and Current Mobile Phlebotomist Payment Information: Mobile Phlebotomists submit bank account and tax information for payment processing and tax records.

Gentle Touch Lab uses information collected from patients and Mobile Phlebotomists to:

• Provide customer support and manage any issues with services
• Communicate directly with patients and Mobile Phlebotomists
• Facilitate transactions, services, and payments
• Notify Mobile Phlebotomists and patients about services and other administrative purposes through phone calls, emails, text messages and push notifications

4. Information sharing between Patients and Mobile Phlebotomists

When a Mobile Phlebotomist is assigned and accepts a patient request, the patient will be provided their with first name, last name and phone number. The Mobile Phlebotomist will be provided with first name, last name, address and phone number of patient.

Our website has multiple security layers to protect all data including contact and payment information. We protect all patients and professionals and will never share any information without prior consent and permission.

5. Data Security

GT Lab has a secure transmission system of data encryption. The site’s protection consists of SSL (Secure Socket Layer) technology which enables the website to encrypt all private information from patients, and potential new visitors. Regular updates take place to maintain and improve our security.

6. Service Request and Delivery Information

The shipment and delivery services under our policy are highly transparent and convenient for our patients and Mobile Phlebotomists. Whenever a patient accesses our website or app, our team will input the request for our pool of Mobile Phlebotomists. Once the appointment is accepted by a Mobile Phlebotomist, they will contact you directly to confirm your appointment.

7. GT Services

We offer healthcare services through a website in which patients can make appointments with doctors and physicians right from their home, office, workplace, etc. The primary services at Gentle Touch Lab include: Phlebotomy/ Specimen Collection.

8. Contact Information

Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our sharing practices, or your choices regarding your information by contacting us at  (386) 205-2207 or  info@gentletouchfl.com